We are here to help.

Our team of clinicians acts as the first step in a treatment plan when a patient presents to Wello with Mental Health concerns. At Wello we understand that certain risk factors can increase an individual’s risk of developing mental health concerns, often associations can be found between risks for chronic disease and mental health.

When an individual comes to us with a mental health-related issue, the clinicians will request a video consultation to assist with obtaining visual cues to better assess the mental health of a client. An in-depth assessment is initiated at the beginning of the appointment to ascertain the level of risk associated with the mental health concern. For those clients who present in an active state of crisis and/or assessed as a high risk, an immediate referral to emergency medical services is initiated to connect the client to the appropriate resources and reduce the risk of self-harm.

  • Wello focuses on modifiable risk factors to help reduce the risk of mental health disease and as well as compilations from chronic disease.
  • We use validated questionnaires (such as the PHQ9 and GAD7) to assess for common mental illness such as depression and anxiety.
  • Crisis screening is undertaken when appropriate and immediate referrals to emergency services if needed.
  • Referrals to community resources (group therapy, psychologist, psychiatrists, counsellors) to assist with behavior therapy
  • Recommendations for quick coping strategies and behavior change techniques
  • Providing links to online resources
  • Recommend that clients their EFAP when available
  • Frequent follow-ups guided by the client as needed
  • When appropriate, laboratory testing will be ordered and completed to ensure that a client’s symptoms are not related to a medical disease (ie: ensure fatigue is not caused by hypothyroidism)

** we will not initiate anti-depressants via the telemedicine platform, however, we can make recommendations and connect clients to appropriate resources to obtain these medications and a safe manner, if a client is already on medications we can assist with titrations and adjustments and or prescriptions refills.


Mental Health and COVID-19

Uncertainty, isolation, and social distancing are an unusual reality and can affect us all differently both physically and psychologically. In such a context, some of us may experience stress, anxiety, and depression. While these are normal during the pandemic, it is important to understand and cope with them for better mental health. Here are some tips to help manage our feelings:

  • regulate your exposure to media (social and traditional): it is important to stay up to date and have accurate information about the evolution of the pandemic, but limit your exposure to a reliable source of information so as not to contribute to overexposure to information that may exacerbate feelings of stress and anxiety.
  • sleep: take some time off to recharge yourself; try mediation or relaxation exercises to take your mind off things and fall asleep more quickly.
  • maintain physical activity and leisure time: while respecting existing restrictions (social distancing and isolation), do simple and new exercises such as climbing the stairs in your home, doing a yoga session in your living room, learning a new language, or cooking.
  • keep in touch with your family, friends, neighbours and other people: call your family, friends, neighbours, and keep in touch on a regular basis to compensate for this lack of socialization.
  • enjoy your time at home: reorganize your wardrobe, repaint a room; make your plans that you have always put off until tomorrow.

Watch some of our Mental Health webinars here.

A Moment with our Leaders


April 28th: Coping with COVID-19: Mental Health
May 5th: Coping with COVID-19: Sleep Strategies
May 12: Coping with COVID-19: Return to Work

All our webinars



May 26: Coping with COVID-19: Nutrition and Fitness

All our webinars




During CMHA Mental Health Week, let’s #GetReal about how we really feel.