Personalized healthcare at your fingertips

Imagine having a virtual health service that lets you skip the wait and travel time. Whether you need health advice, a prescription refill or urgent care support 24/7, Wello can help.

Healthcare anytime, anywhere.

It’s never been easier to be your healthiest. Wello helps you get well and keep well with personalized virtual medical care by phone, video and secure messaging, along with 24/7 on-call support.

How it works

It’s easy to be proactive about your health. Wello gives you a new way to access professional care from anywhere – so you can get well when you’re sick, and keep well over the long term.

We also help companies lower costs and improve employee access to convenient, high-quality healthcare.

Business
Find out how Wello works as a personalized employee benefit.

Personal
Individuals and families can sign up for plans today.

Create your account

It’s easy! Join Wello now or contact us to set up a corporate plan.

Book an appointment

Talk to a nurse practitioner by phone or video, or use the online health portal to live-chat with our medical care team.

Get 1-on-1 professional care from a nurse practitioner

Receive treatment, medical advice or a prescription delivered to you, without leaving your home or office.

Access your secure patient records

We manage your medical records online so you can access your health information anytime, anwhere.

Wello can communicate seamlessly with your family doctor, pharmacy and specialists.

No more waiting for care.

Receive care from home, at work, or while travelling – without having to visit a clinic or office. Wello does follow-ups, too.

Access medical records anytime, anywhere.

Wello manages your records online. View lab tests, prescriptions, vaccines and diagnostics in your secure patient portal so you always have an up-to-date medical history.

Get well and keep well.

Talk to us about anything from managing illness to everyday health matters like nutrition, stress and taking care of your family.

Receive the care you need, when and where you need it.

Prescriptions and referrals when medically necessary

Lab and diagnostic tests

Acute and chronic conditions

Urgent care issues and injuries

Treatment for illnesses like infections, rashes, colds and flu

24/7 on call support for urgent care

Mental health support

Health education and coaching

Disease prevention

Infant, child and teen health

Care advice for elders

Support while travelling and vaccine advice

Get well.

Prescription refills**
Specialist referrals**
Diagnostic tests**
Asthma
Allergies
Flus and colds
Fever
Upper respiratory infections
Minor injuries and wounds
Concussions
Skin rashes

Keep well.

Mental health advice and referrals (depression, addiction and eating disorders and transition anxiety)
Travel and vaccine advice
Health education and coaching
Burnout concerns
Prenatal advice
Nutrition and exercise plans
Health promotion and disease prevention
Early childhood development
Child and teen health
Menopause counselling
Retirement anxiety
Care advice for elders

** when medically necessary
Close complete list of services

Nurse practitioners focus on patients, not just problems.

Certified in advanced clinical practice you can trust nurse practitioners (NPs) to offer exceptional primary medical care. They look at lifestyle, diet and other health habits or problems that could impact your well-being and deliver personalized virtual healthcare in a caring manner. Our nurse practitioners deliver medical care with the support of an expert team of care coordinators and our medical director.

 93% of Canadians are confident nurse practitioners can meet their day-to-day health needs.

3 million Canadians are receiving their primary care from a nurse practitioner.

Julie Nicole Bakko

Wello Nurse Practitioner
Serves AB, BC, MB, ON and SK

Hailing from Medicine Hat, Alberta, Julie is known among the team for her passion and dedication.
She loves to serve others. We know this because she has four children of her own and was a surrogate mother to twins (!!). Julie has a gift for going above and beyond for her clients – this desire to help is what drew her to healthcare in the first place.

She graduated with Honours in Collaborative Nursing in 2002. For the past 15 years, she has worked in clinics and hospitals and continued her medical education, attaining both a bachelor’s and a master’s degree.

Kayla Kirkham

Wello Nurse Practitioner
Serves AB, BC, MB, ON and SK

Much of Kayla’s nursing career has been centered in acute hospital care in the neonatal and pediatric intensive care units. She prides herself in the “person over the problem” approach and is known for making genuine connections with people as she helps them live their best lives.

After finishing her Family All Ages program, Kayla practiced in primary care as a nurse practitioner in the community. She learned about Wello and its focus on bringing health maintenance and treatments directly to clients’ homes and offices and joined the team in 2017. Kayla enjoys spending time with her husband and son, travelling and getting outside as much as possible.

Stefanie O’Reilly

Wello Nurse Practitioner
Serves AB and SK

Interested in becoming an emergency nurse, Stefanie was committed early on to helping people in dire need and ensuring they pulled through to recovery. She brings a devoted spirit to Wello, always trying to help as much as she can, and her considerable field experience is a great asset to the team’s performance.

Stephanie completed her nursing degree in 2008 and began working as an emergency nurse before completing a master’s program and receiving her nurse practitioner designation. Stephanie enjoys working with Wello clients to help them create a healthier lifestyle. She also loves spending time with her family – especially gardening with her two little girls.

Rachel Slomp

Wello Nurse PractitionerServes AB, BC and SK

Rachel has worked as a registered nurse in the ER at Rockyview Hospital and the Children’s Hospital. She has specialized in paediatric pain and postpartum care. Working in Urgent Care and the ER has made Rachel passionate about primary care and addressing concerns to prevent ER visits.

Originally from a dairy farm in British Columbia, Rachel loves to travel with her husband and two sons and participate in volunteer work such as community outreach with local refugee families and internationally in clinics in Guatemala and Haiti.

Aimee Boutin

Wello Nurse Practitioner
Serves ON and SK

Aimee brings 11 years of healthcare experience to Wello, with four of those as a progressive nurse practitioner. She was first drawn to healthcare in high school, where she experienced individualized care and assistance as a patient. At Wello, she’s able to provide that same quality of personalized care, in an innovative and meaningful way.

Aimee completed her Masters of Nursing for primary healthcare through the University of Saskatchewan. Aimee’s areas of practice have included primary care family practice, seniors’ health, executive healthcare and clinical research. She is an active advocate striving to advance the nurse practitioner practice, operating on the Board of Directors for the Nurse Practitioner Association of Canada (NPAC).

Outside of work, Aimee enjoys travelling, music, being active, trying new experiences and spending time with family and friends.

Sarah McFarland

Wello Nurse Practitioner
Serves Ontario

In Ontario, Sarah received both her Bachelor of Science and an M.Sc. in Nursing, as well as a primary healthcare nurse practitioner certificate. She has practiced as a registered nurse for over 10 years, focusing in acute care medicine.

Sarah has also worked at a clinic specializing in acute, long-term and primary healthcare; as a sub-investigator for early phase research, where she ran abuse liability and clinical trials; and as a consultant for a neurology clinic with a focus on epilepsy, migraines and concussions. She continues to consult and has received a designation as a Certified Clinical Research Professional by The Society of Clinical Research Associates (SOCRA).

Donna Bowen

Wello Nurse Practitioner
Serves Ontario

Nursing in both urban and rural Ontario, Donna’s passion is to help families decrease barriers when accessing healthcare services. She has worked in clinics, emergency service, home care, public health and addictions since 2002.

In 2016, Donna obtained a master’s degree and pursued working in primary care as a nurse practitioner. She joined Wello because she truly believes telemedicine is a practical tool for families when life gets busy. She is a strong advocate for patient- and family-centered holistic and preventative care.

Amanda Gonzalez

Wello Operations Lead

Originally from Fort St. James, BC, Amanda serves every client with pride and trust, exemplifying her values of integrity, cooperation and loyalty as part of Wello. She oversees and supports the Wello Medical Care Coordinator team, acts as a liaison between clients and management, and helps ensure that the quality and efficiency of service remains current and consistent across our organization.

Amanda received her Medical Office Assistant certification in 2002, and since then has learned to love tackling new challenges within her field, rooted in a strong understanding of medical systems. While she specialized in diagnostic imaging for 15 years, she’s now focused on educating clients on all of the things Wello nurse practitioners can do – to help them get well and keep well.

Eden Sousa

Wello Medical Care Coordinator

Eden is passionate about helping others and holistically approaching health and wellness, as well as promoting positivity and a balanced lifestyle. She educates patients and families, helps manage cases and care requirements with nurse practitioners, and ensures that all confidentiality and quality standards are maintained and met.

Eden graduated from Mount Royal University with a diploma in Disability Studies as well as a degree in Child Studies. She acquired her Unit Clerk certification and upon working in the community, found value and enjoyment in the healthcare sector, eventually joining the Wello team. Her favourite part of working at Wello? Her colleagues. She’s inspired each day by the amount of drive, motivation and passion her team has to grow Wello and touch as many lives as possible. In her spare time, she loves to travel, practice yoga, read and write.

Stephanie MacRae

Wello Care Coordinator

When Stephanie’s son was born, he had congenital conditions that had them in the hospital for the first several months of his life – and many trips throughout his childhood. Stephanie chose healthcare as a profession because she was overwhelmed and inspired by the care and kindness shown to her and her son by doctors, nurses, social workers, speech therapists, audiologists and support staff.

As a medical care coordinator, Stephanie provides health education to clients, schedules appointments, acts as a liaison between clients and nurse practitioners and ensures high standards of confidentiality are maintained. Stephanie believes in living a positive, healthy lifestyle, and that a holistic approach is key to attaining – and maintaining – optimal wellness.

Born and raised in Calgary, Stephanie graduated from the Licensed Practical Nurse (LPN) program at Bow Valley College in Alberta and spent eight years working as an LPN in the Emergency Department and Acute Care Unit of an Alberta rural hospital. She has also worked as an LPN instructor, in administration and as a clinical coordinator.

Dr. Wendy Smeltzer

Medical Director

Always up for a challenge, Dr. Smeltzer is a leader and an innovator. A popular family physician in Calgary for years, she is committed to the highest medical standards, serving in various roles at the Alberta College of Family Physicians and the provincial College of Physicians and Surgeons. Dr. Smeltzer also established Canada’s first registered medical spa and developed national safety and hygiene standards for the medical aesthetics industry.

She joined INLIV in 2012 as a primary care physician, established the medical aesthetics department the following year and then became Medical Director for all programs. For her next project, Dr. Smeltzer is advising and supporting the Wello team, offering her medical knowledge and experience to ensure all clients receive safe, reliable medical care via Wello’s modern delivery platform.

Wello is backed by 40 years of excellence in healthcare.

Our parent company, INLIV, has over 40 years of experience in award-winning corporate medical care and medical compliance, so you know you’re in good hands.

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