Virtual healthcare because your health doesn’t wait
Get answers to your medical questions by phone, video or secure live-chat. Need advice, a prescription, a follow-up or 24/7 on-call support? We’re here for you.
A healthcare service that keeps up with your busy life
When you need support on the go (or just want to stay in bed).
Talk to a nurse practitioner in minutes via video or phone through our mobile-friendly, online health portal. Get expert advice and access our 24/7 on-call support team, available after hours for urgent care support.
When you need a prescription or referral.
Wello can have a prescription delivered to your home so you can stay in your pajamas. Need a specialist or mental health advice? We can make referrals when medically necessary.
When you want to access your medical records.
View lab and test results, prescriptions and other information in your secure, online health portal. You’ll always have an up-to-date medical history at your fingertips.
When you’re taking care of your family.
Wello helps you care for those you care for. Family plans make it easy to connect with support for your children and loved ones.
When you’re travelling or on vacation.
Get peace of mind and reduce stress when you’re travelling. Access personalized healthcare on your holiday by phone, video or live-chat whenever you need it.
Even when you’re not sick.
Talk to us about anything – whether it’s nutrition, disease prevention, stress or mental health, we provide advice on an array of topics to keep you well.
Individual and Family plans
Healthy people do amazing things. Improve your personal health or the health and well-being of your entire household (yay, family!).
Monthly
Family
For your immediate family. Includes service by phone, video or secure messaging.
$65
per month
Monthly
Personal
Includes service by phone, video or secure messaging.
$35
per month
Single Visit
Pay per visit
Try a one-time consultation with a nurse practitioner.
$49
per appointment
Fast and convenient medical care via phone or video appointments.
Prescriptions and referrals when medically necessary
Lab and diagnostic tests
Acute and chronic conditions
Urgent care issues and injuries
Treatment for illnesses like infections, rashes, colds and flu
24/7 on call support for urgent care
Mental health support
Health education and coaching
Disease prevention
Infant, child and teen health
Care advice for elders
Support while travelling and vaccine advice
Get well.
Prescription refills**
Specialist referrals**
Diagnostic tests**
Asthma
Allergies
Flus and colds
Fever
Upper respiratory infections
Minor injuries and wounds
Concussions
Skin rashes
Keep well.
Mental health advice and referrals (depression, addiction and eating disorders and transition anxiety)
Travel and vaccine advice
Health education and coaching
Burnout concerns
Prenatal advice
Nutrition and exercise plans
Health promotion and disease prevention
Early childhood development
Child and teen health
Menopause counselling
Retirement anxiety
Care advice for elders
** when medically necessary
How it works
It’s easy to be proactive about your health. Wello gives you a new way to access professional care from anywhere – so you can get well when you’re sick, and keep well over the long term.
Create your account
It’s easy to get started! Join Wello now or contact us to set up a corporate plan.
Book an appointment.
Talk to a nurse practitioner by phone or video, or use the online health portal to live-chat with our medical care team.
Get 1-on-1 professional care from a nurse practitioner.
Receive treatment, medical advice or a prescription delivered to you, without leaving your home or office.
Access your secure patient records.
We manage your medical records online so you can access your health information anytime, anywhere.
Wello can communicate seamlessly with your family doctor, pharmacy and specialists.
Nurse practitioners focus on patients, not just problems.
Certified in advanced clinical practice you can trust nurse practitioners (NPs) to offer exceptional primary medical care. They look at lifestyle, diet and other health habits or problems that could impact your well-being and deliver personalized virtual healthcare in a caring manner. Our nurse practitioners deliver medical care with the support of an expert team of care coordinators and our medical director.
93% of Canadians are confident nurse practitioners can meet their day-to-day health needs.
3 million Canadians are receiving their primary care from a nurse practitioner.
Hailing from Medicine Hat, Alberta, Julie is known among the team for her passion and dedication.
She loves to serve others. We know this because she has four children of her own and was a surrogate mother to twins (!!). Julie has a gift for going above and beyond for her clients – this desire to help is what drew her to healthcare in the first place.
She loves to serve others. We know this because she has four children of her own and was a surrogate mother to twins (!!). Julie has a gift for going above and beyond for her clients – this desire to help is what drew her to healthcare in the first place.
She graduated with Honours in Collaborative Nursing in 2002. For the past 15 years, she has worked in clinics and hospitals and continued her medical education, attaining both a bachelor’s and a master’s degree.
Much of Kayla’s nursing career has been centered in acute hospital care in the neonatal and pediatric intensive care units. She prides herself in the “person over the problem” approach and is known for making genuine connections with people as she helps them live their best lives.
After finishing her Family All Ages program, Kayla practiced in primary care as a nurse practitioner in the community. She learned about Wello and its focus on bringing health maintenance and treatments directly to clients’ homes and offices and joined the team in 2017. Kayla enjoys spending time with her husband and son, travelling and getting outside as much as possible.
Interested in becoming an emergency nurse, Stefanie was committed early on to helping people in dire need and ensuring they pulled through to recovery. She brings a devoted spirit to Wello, always trying to help as much as she can, and her considerable field experience is a great asset to the team’s performance.
Stephanie completed her nursing degree in 2008 and began working as an emergency nurse before completing a master’s program and receiving her nurse practitioner designation. Stephanie enjoys working with Wello clients to help them create a healthier lifestyle. She also loves spending time with her family – especially gardening with her two little girls.
Rachel has worked as a registered nurse in the ER at Rockyview Hospital and the Children’s Hospital. She has specialized in paediatric pain and postpartum care. Working in Urgent Care and the ER has made Rachel passionate about primary care and addressing concerns to prevent ER visits.
Originally from a dairy farm in British Columbia, Rachel loves to travel with her husband and two sons and participate in volunteer work such as community outreach with local refugee families and internationally in clinics in Guatemala and Haiti.
Aimee brings 11 years of healthcare experience to Wello, with four of those as a progressive nurse practitioner. She was first drawn to healthcare in high school, where she experienced individualized care and assistance as a patient. At Wello, she’s able to provide that same quality of personalized care, in an innovative and meaningful way.
Aimee completed her Masters of Nursing for primary healthcare through the University of Saskatchewan. Aimee’s areas of practice have included primary care family practice, seniors’ health, executive healthcare and clinical research. She is an active advocate striving to advance the nurse practitioner practice, operating on the Board of Directors for the Nurse Practitioner Association of Canada (NPAC).
Outside of work, Aimee enjoys travelling, music, being active, trying new experiences and spending time with family and friends.
In Ontario, Sarah received both her Bachelor of Science and an M.Sc. in Nursing, as well as a primary healthcare nurse practitioner certificate. She has practiced as a registered nurse for over 10 years, focusing in acute care medicine.
Sarah has also worked at a clinic specializing in acute, long-term and primary healthcare; as a sub-investigator for early phase research, where she ran abuse liability and clinical trials; and as a consultant for a neurology clinic with a focus on epilepsy, migraines and concussions. She continues to consult and has received a designation as a Certified Clinical Research Professional by The Society of Clinical Research Associates (SOCRA).
Nursing in both urban and rural Ontario, Donna’s passion is to help families decrease barriers when accessing healthcare services. She has worked in clinics, emergency service, home care, public health and addictions since 2002.
In 2016, Donna obtained a master’s degree and pursued working in primary care as a nurse practitioner. She joined Wello because she truly believes telemedicine is a practical tool for families when life gets busy. She is a strong advocate for patient- and family-centered holistic and preventative care.
Originally from Fort St. James, BC, Amanda serves every client with pride and trust, exemplifying her values of integrity, cooperation and loyalty as part of Wello. She oversees and supports the Wello Medical Care Coordinator team, acts as a liaison between clients and management, and helps ensure that the quality and efficiency of service remains current and consistent across our organization.
Amanda received her Medical Office Assistant certification in 2002, and since then has learned to love tackling new challenges within her field, rooted in a strong understanding of medical systems. While she specialized in diagnostic imaging for 15 years, she’s now focused on educating clients on all of the things Wello nurse practitioners can do – to help them get well and keep well.
Eden is passionate about helping others and holistically approaching health and wellness, as well as promoting positivity and a balanced lifestyle. She educates patients and families, helps manage cases and care requirements with nurse practitioners, and ensures that all confidentiality and quality standards are maintained and met.
Eden graduated from Mount Royal University with a diploma in Disability Studies as well as a degree in Child Studies. She acquired her Unit Clerk certification and upon working in the community, found value and enjoyment in the healthcare sector, eventually joining the Wello team. Her favourite part of working at Wello? Her colleagues. She’s inspired each day by the amount of drive, motivation and passion her team has to grow Wello and touch as many lives as possible. In her spare time, she loves to travel, practice yoga, read and write.
When Stephanie’s son was born, he had congenital conditions that had them in the hospital for the first several months of his life – and many trips throughout his childhood. Stephanie chose healthcare as a profession because she was overwhelmed and inspired by the care and kindness shown to her and her son by doctors, nurses, social workers, speech therapists, audiologists and support staff.
As a medical care coordinator, Stephanie provides health education to clients, schedules appointments, acts as a liaison between clients and nurse practitioners and ensures high standards of confidentiality are maintained. Stephanie believes in living a positive, healthy lifestyle, and that a holistic approach is key to attaining – and maintaining – optimal wellness.
Born and raised in Calgary, Stephanie graduated from the Licensed Practical Nurse (LPN) program at Bow Valley College in Alberta and spent eight years working as an LPN in the Emergency Department and Acute Care Unit of an Alberta rural hospital. She has also worked as an LPN instructor, in administration and as a clinical coordinator.
Always up for a challenge, Dr. Smeltzer is a leader and an innovator. A popular family physician in Calgary for years, she is committed to the highest medical standards, serving in various roles at the Alberta College of Family Physicians and the provincial College of Physicians and Surgeons. Dr. Smeltzer also established Canada’s first registered medical spa and developed national safety and hygiene standards for the medical aesthetics industry.
She joined INLIV in 2012 as a primary care physician, established the medical aesthetics department the following year and then became Medical Director for all programs. For her next project, Dr. Smeltzer is advising and supporting the Wello team, offering her medical knowledge and experience to ensure all clients receive safe, reliable medical care via Wello’s modern delivery platform.
Wello is backed by 40 years of excellence in healthcare.
Our parent company, INLIV, has over 40 years of experience in award-winning corporate medical care and medical compliance, so you know you’re in good hands.
Hear it from Wello Members and Partners
“Our clients are absolutely thrilled with Wello! It’s making a real difference in people’s lives and employees are sharing their appreciation for the exceptional care and service they’re receiving.”
Tim Kane Chief Executive Officer
“If you want a simple and easy benefit to rollout that instantly improves your employee’s morale, health and attendance, I would highly recommend you try Wello as a first option.”
Adam Czarnecki Human Resources Manager of Great West Kenworth
“Wello is an incredible benefit for employees. We’re delighted to have Wello support our team.”
Shelly Bruce Director, Human Resources
“We’re excited to partner with Wello. Virtual healthcare will greatly enhance our ability to care for our clients and their employees.”
Arthur Kennedy Director of Canadian Operations
“Wello plays a big part in our operations, and we are fortunate to have such an incredible program at our fingertips. Partnering with Wello makes our job a lot simpler and helps us achieve greater quality of life for all of our clients.”
Shelley McLellan Executive Director
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