Under the Wello service, our dedicated team of nurse practitioners and care coordinators will work closely with you to meet your medical needs – whether they are for an immediate situation or for health advice throughout your life. We offer phone, video, secure messaging and 24/7 on-call support.
If you are in a life-threatening emergency situation, call 911. Otherwise, we are here to help, Monday through Friday, 10 am – 7:00 pm through video visits. For clients that are part of a Wello membership program, we offer phone consultations for urgent care needs 24 hours, 7 days a week.
Wello Nurse Practitioners do not: prescribe narcotics, or controlled substances; complete disability insurance claims; nor do they process any Workers Compensation Board materials.
Our service is available for residents of Alberta, British Columbia, Ontario, Manitoba, and Saskatchewan – families and individuals. We accept payment from those who are 18 years of age or older. If you are under the age of 18, please consult your parent or guardian. Learn more about our family and individual membership plans.
At this time, Wello is available for Alberta, British Columbia, Ontario, Manitoba, and Saskatchewan residents. For our members, Wello goes with you. We are just a video or phone call away, no matter where you are in the world.
Alberta Healthcare currently does not reimburse nurse practitioners for medical consultations. Most medical fees and memberships are covered under health spending accounts or other benefits. Please consult your insurance provider to confirm if they will cover your fees.
Yes, we offer out of country services to our members! Our video portals are available Monday – Friday, 10 am – 7 pm in your provincial time zone. Please ensure you have a stable internet connection for the call.
After hours, we offer on-call urgent care phone visits 24/7 for our Wello members. All clients who are part of our membership programs may also call our Care Coordinator anytime at 1-888-585-2120.
We are not a replacement for your family doctor. If you choose to provide your written permission for us to do so, we will work in conjunction with your family doctor and complement their services. This team-based approach allows us to collaborate on treatment and share relevant information, when necessary, in order to better serve you. However, if you do not have a family doctor, we can also provide many of the services you may need.
Nurse Practitioners are Registered Nurses (RNs) who have undertaken graduate education and training in advanced clinical practice. Nurse practitioners conduct comprehensive health assessments, diagnose health / illness conditions, treat and manage acute and chronic illness within a holistic model of care. They order and interpret screening and diagnostic tests, perform procedures, prescribe medications and therapeutic interventions, and provide specialist referrals. All nurse practitioners follow guidelines from their professional body.
At this time, our primary goal is to connect you with the first available nurse practitioner as soon as possible.
Our nurse practitioners work together as a team, each of them will have access to your individual health record and information available through the secured and private electronic medical record (EMR).
Nurse practitioners are able to do much of the primary care that can be done by a family doctor. There are some medications, specialized tests and form completions that will require a physician be involved.
Your prescription will be faxed to your pharmacy of choice where you can pick it up at your earliest convenience.
Or if your prescription is filled before noon, you can choose same day free delivery service. After 12 pm, we can have the prescription delivered free to your front door.
Telemedicine is safe and effective. Our Wello Nurse Practitioners can accurately diagnose many common illnesses and injuries without a hands-on examination. Examples include, but are not limited to: abrasions, bruises, and minor cuts; acne; allergies, upper respiratory infections; bacterial vaginosis; insect bites and stings; nasal congestion, flus, fever, and sore throats; nausea, and vomiting; diarrhea; erectile dysfunction; frostbite, hives, and skin infections; sinus infections; headaches and migraines; insomnia; pink eye or itchy eyes; lice; prescription refills; sprains and strains; urinary tract infections (UTIs); travel medications; and many more. They are also able to write sick notes for school or work, when appropriate.
For monthly subscriptions, an e-mail cancellation to email@example.com at least five business days before your next billing date will result in no further recurring billing. If less than five business days’ notice is given, you may be billed for one more month of service. After cancellation, you can return at any time, or choose the pay-per-visit structure.
You can cancel a pay-per-visit service one hour prior to receiving the service and through email, at firstname.lastname@example.org. A refund will be processed within approximately five business working days of cancellation.
Please be aware that if you cancel or miss your Wello appointment, the following policies will apply: If you do not cancel one hour prior to your scheduled video visit, or you miss it completely, you will be charged for your missed appointment. Please call our office at 1-888-585-2120 to cancel your appointment or email us at email@example.com, if you cannot make it.
When registering keep it simple! Add your family member to your account. Please note that non-dependant entries will be prompted to enter a personal email address to receive an invitation to the service and also to ensure client confidentiality.
To update your information including your medical information, add or remove family members, and change your address, simply send us a secure message from within your Wello account. You can log in here.
Yes! There is an option to either claim Wello expenses on a health spending account or on income taxes as an expense. In particular, nurse practitioners are listed as authorized medical professionals by the Canada Revenue Agency. This means that our clients can claim Wello medical expenses on their income taxes. As well, most corporate health spending accounts include coverage for nurse practitioner services. If you are unsure of whether your health benefits provider includes coverage for Wello, please check with them directly for further details. Please note a client cannot claim Wello expenses on both their income taxes and health spending account.