COVID-19 resources for employers

Wello’s mission is to keep you and your employees healthy and well informed.

As a virtual medical service, Wello stays by your employees’ side 24/7 via phone or video chat. In addition, and to help you navigate the complexities of the evolving COVID-19 situation, our clinical and operational experts have developed a number of useful resources on how you can help support your employees.

Important: Always follow updates from reliable sources such as the COVID-19 page on the Government of Canada website. This information is updated daily as the pandemic evolves.

Return to work

Canada is slowly beginning to reopen the doors to the economy. Even in these early stages, employers are starting to make plans for reopening their own doors and considering how to do so safely, keeping in mind their duties to their employees and clients. Some tips that might help employers when building their return to work plan whether they are planning on returning to the office or staying remote:

  • Commit to organizational transitions
  • Facilitate remote/digital work environment
  • Strengthen a culture of inclusion
  • Be authentic and learn from your employees
  • Be prepared for increased work-from-home demand
  • Visit our online Return to the Workplace Resources

***Ask us about our Return to Workplace Assessment Tool for Businesses***


Supporting remote employees

Employees at all workplaces are asked to work remotely whenever and wherever possible. Managers are expected to identify a flexible approach while ensuring continued operations and services to their clients. There are few things to consider when supporting remote employees:

  • Setting up dedicated workspace and ensuring equipment performance for high productivity
  • Helping employees and leaders think more openly about how to work collaboratively and effectively in virtual setting
  • Providing tools and tips for social engagement/interaction 
  • Re-thinking priorities and timelines 
  • Not just about remote work: keep work fun!

To ensure employees are staying healthy and engaged, leaders will need to lean into their teams and demonstrate a new level of empathy and understanding. Providing targeted, informed support that specifically addresses the anxieties individuals are facing is critical. Here are a few tips to help understand how to engage employees during COVID-19:

  • Increased and enhanced communications
  • Empathy for unique personal scenarios 
  • Support disrupted work schedules and interruptions
  • Embracing a virtual team environment
  • Ensure healthy personal practices
  • Appreciation and positivism

Additional resources:

Supporting remote employees’ mental health

Offer mental health employee benefits and share resources:

  • Employee Assistance Programs (EAP/EAFP)
  • Mindfulness/meditation and resilience building apps
  • 1:1 health and fitness coaching
  • Dialectical Behavior Therapy (DBT) and CBT Cognitive Behavior Therapy (CBT) resources
  • Virtual healthcare

For more resources and tools to support your employees’ mental health, visit our dedicated Mental Health resource page here.

Building a culture of unity amongst remote teams

The global work environment has had a massive shift in the last few months and changes are accelerating faster now than ever before thanks to technology. So what can you do, as a manager or founder, to create an environment of positive behaviour, and then continue to grow a positive company culture with a remote team?

  • Create a virtual environment of positive behavior and continue to grow a positive company culture​
  • Understand the value in remote working
  • Communicate on company values and culture
  • Encourage open communication and feedback
  • Set expectations on communication methods
  • Encourage fun interactions
  • Be consistent

Protect your business and your people

Here’s what you can do to protect your office:

  • Use appropriate products to clean and disinfect items such as your desk, work surface, telephone, keyboard and electronics, cash registers, keypads, elevator buttons, customer service counters and restaurant tables more often, especially if they are visibly dirty.
  • If liquid disinfectants will not damage them, frequently touched electronic devices such as telephones, computers and other devices can be disinfected with 70% alcohol (e.g., alcohol wipes).
  • Maintain a distance of 2 meters between you and your colleagues or clients.
  • Increase the distance between desks, tables and workstations.
  • Reduce activities that require physical proximity or contact with people, such as team meetings.
  • Limit contacts to less than 2 meters as much as possible.
    Greet people with a friendly wave or elbow rather than a handshake.

Download the posters to use in your workspace here.

Additional resources:

About COVID-19

COVID-19 fact sheet
Health Canada COVID-19 response website

Health guidelines and self-assessment by province :

  • British Columbia: call 8-1-1 or visit the Centre for Disease Control website
  • Alberta: call 8-1-1 or visit the Alberta Public Health Services website
  • Saskatchewan: call 8-1-1 or visit the Saskatchewan Public Health Services website
  • Manitoba: call 204-788-8200 or visit Manitoba Health Public Services website
  • Ontario: call 1-866-797-0000 or visit the Ontario Public Health Unit website
  • Quebec: call 418-644-4545 or visit the Quebec Public Health Services website
  • Newfoundland and Labrador: call 8-1-1 or visit the Newfoundland and Labrador Public Health Services website
  • Nova Scotia: call 8-1-1 or visit the Nova Scotia Public Health Services website
  • New Brunswick: Call 8-1-1 or visit the New Brunswick Health Unit website
  • Prince Edward Island: call 8-1-1 or visit the Prince Edward Island Public Health Services website.

Government financial response to Canadian businesses

The Canadian government is making additional investments to help companies deal with the economic impacts of COVID-19. You can visit the government’s website and find more information by clicking here.


APRIL 28 WEBINAR: Mental Health Coping Strategies
APRIL 14 WEBINAR: Business Strategies

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Looking for information about COVID-19 that you can share with your team? Visit our resources page dedicated to employees,.

Resources for employees